Terms and Conditions
Last updated: October 6, 2026
Before subscribing, know these conditions
These conditions are part of your subscription. Read them before choosing your domain and making a payment.
No refunds for a change of mind
Review the demos and your plan before paying. If you change your mind or the service is not what you wanted, you can choose not to renew and keep access throughout your paid period. If Katalogo stops providing the contracted service, you can request a refund.
Your store does not collect payments in Katalogo
We do not accept or process customer payments in the catalog. There is no payment gateway. You receive orders through WhatsApp and arrange payment directly with your customer outside Katalogo.
Choose carefully: a new domain needs a new subscription
Once confirmed and registered or activated, the domain is linked to that subscription. A different address requires purchasing a new subscription. Changing plans with the same domain is a separate matter.
Monthly rates may rise. Paid annual periods are protected
Katalogo is continuously improving and prices may change. An annual period already paid keeps its price. A new monthly rate only applies to a future renewal, with advance notice and your acceptance; you can choose not to renew.
Listening to an idea does not require implementing it
We consider your feedback and suggestions. We assess technical and commercial feasibility, but receiving an idea does not guarantee development or a delivery date.
Your implemented idea: that feature without a price increase
If we implement your idea and that feature increases the price, you will receive access without a monthly price increase attributable to that improvement. The recognized idea and benefit will be confirmed in writing.
Canceling? You can request your domain's transfer
Katalogo covers custom domain registration according to your plan: currently, 1 year included. You can request a transfer when canceling. We provide authorizations under our control; you manage and pay for transfer, renewals, hosting, and configuration. The free subdomain is not transferable.
Read the full terms and resolve any questions before paying. Applicable law prevails over these conditions.
1. Conditions before subscribing
These terms govern subscriptions to Katalogo, available at katalogonic.com. Before paying, review your plan, price, duration, included features, and chosen domain. Subscribing requires your acceptance of the disclosed conditions; visiting this website or remaining silent does not mean accepting a purchase or subsequent changes. Questions and complaints can be sent to info@katalogonic.com.
2. Catalogs and orders: no payments inside the store
Katalogo provides digital catalogs to display products and send orders through WhatsApp. It does not accept, receive, hold, or process buyers' payments inside the store and does not include a payment gateway. Displaying payment methods or using a mini-cart does not change this: merchants arrange and receive payment outside the catalog and handle their products, deliveries, and buyer support. Subscription payments to Katalogo are separate from those sales. This does not exclude Katalogo's legal responsibilities for its own service.
3. Payment, cancellation, and refund policy
Subscriptions are paid for the chosen monthly or annual period. Katalogo's commercial policy does not offer refunds for a change of mind, non-use, voluntary cancellation, or deciding after using the service that it is not what you wanted. Before subscribing, demos and information about Katalogo and each plan's included features are available. You can notify us that you do not wish to renew; your subscription remains active throughout your paid period. If Katalogo stops providing the contracted service, you can request a refund at info@katalogonic.com. This policy must be read together with section 11 of these terms.
4. Chosen domain and new subscription
Before your store address is registered or activated, you must confirm its spelling and availability. Once confirmed and registered or activated, that address is linked to the purchased subscription. Replacing it with a different domain is not included in that plan and requires purchasing a new subscription. This is a commercial condition, not a claim that changing a domain is technically impossible. It does not prevent changing plans with the same domain or transferring a custom domain to another provider. Katalogo's errors and statutory correction or refund rights are not excluded by this condition.
5. Domain registration, coverage, and management
When a plan includes a custom domain registered by Katalogo for your store, Katalogo covers registration for the advertised period: currently, a .com domain for 1 year with Entrepreneur and Pro. Basic includes a Katalogo subdomain, not an independent domain. Paying for and administering registration does not promise indefinitely free registration or renewals. Before registration, we must disclose who will be the registered holder, who will manage the domain, and its expiry date. Conditions and costs for later renewals will be disclosed and agreed before purchasing them. A domain you already own does not become Katalogo's property by connecting it to the service.
6. Requesting your domain when canceling
When canceling your plan, you can request the transfer of the custom domain registered for your store at info@katalogonic.com, preferably before expiry. After verifying the request comes from the authorized customer, Katalogo will provide the authorization code, unlocking, and approvals under its control where registrar rules allow. You must open and manage the receiving registrar account, complete the process, and cover third-party fees, renewals, hosting, email, DNS, and migration. Transferring a domain does not include moving Katalogo's software or keeping the catalog running outside an active subscription. The process may be subject to temporary locks, verification, and registrar timelines; immediate transfer is not guaranteed. This option does not apply to the free subdomain or Katalogo's main domain.
7. Price changes: monthly and annual plans
Katalogo is continuously improving and may offer new prices. Changes do not retroactively affect periods already paid. If you paid for an annual plan, its price is preserved for the 12 months covered by that payment. For monthly plans, a new rate may be proposed for a future renewal: the amount and effective date will be communicated in advance, and renewal requires your acceptance. You can choose not to renew; silence is not considered acceptance. At the end of an annual period, any proposed rate for the following year will be communicated before you accept and pay for that renewal.
8. Feedback and improvement requests
We welcome and consider feedback, ideas, and improvement requests. Each proposal is evaluated for technical, commercial, and operational feasibility. Receiving, discussing, or evaluating a proposal does not require Katalogo to develop it, guarantee implementation, or establish a delivery date. Specific development is only a commitment if expressly agreed in writing, with its scope and conditions.
9. Benefit for contributors of implemented ideas
If a customer contributes an idea Katalogo implements and that feature entails a price increase, that customer may access the feature without a monthly price increase attributable to that improvement. Katalogo will confirm the recognized proposal, implemented feature, and applicable benefit in writing. The benefit applies to that feature: it does not require implementation of all ideas or freeze increases unrelated to the improvement or customer-requested plan changes.
10. Merchant account and content
You must protect your credentials and provide accurate business information. You are responsible for published products, prices, images, and text, and for having permission to use them. Merchant content and brands remain the property of their respective holders. Katalogo retains rights to its software, design, and own materials; subscriptions do not transfer that intellectual property.
11. Applicable rights
Katalogo must provide the service according to the purchased plan. These conditions do not limit refund, withdrawal, or complaint rights that cannot be waived under applicable law, nor do they exclude Katalogo's responsibility for failing to provide the contracted service. Applicable law prevails over any conflicting condition.
12. Updates to these conditions
New versions will be published with their update date. Publication alone does not modify an existing subscription or mean automatic acceptance. Changes affecting your next purchase or renewal will be communicated before you accept the new conditions. Paid periods, confirmed benefits, and rights required by applicable law will be respected.